Privacy Policy

1. Introduction

P.W. Group ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (thepwgroup.com) and interact with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller is P.W. Group, registered at Suite 6, 12 Pepper Street, London, E14 9RP, United Kingdom. For any data protection enquiries, please contact us at [email protected].

3. Information We Collect

We may collect and process the following data:

• Contact information: name, email address, and any message content you provide through our contact form.
• Technical data: IP address, browser type, operating system, and browsing patterns collected through cookies and analytics tools.
• Usage data: information about how you use our website, including pages visited and time spent.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries submitted through our contact form
• To improve our website and user experience
• To comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the basis of: (a) your consent, where you have provided it; (b) our legitimate interests in operating and improving our business; and (c) compliance with legal obligations to which we are subject.

6. Cookies

Our website uses cookies to enhance your browsing experience and to collect analytics data. You can manage your cookie preferences through your browser settings or via our cookie consent banner. We use analytics cookies to understand how visitors interact with our website, which helps us improve our content and services.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

8. Your Rights

Under the UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Services

We may use third-party services such as Google Analytics to help us understand how our website is used. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP address. Please refer to their respective privacy policies for information on how they process data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.